Privacy Policy

Last Updated: November 4, 2025

Welcome to OCars ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.

By using the OCars App, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our App.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information when you use our App:

Account Information: Full name, email address, phone number, and password
Profile Information: Profile photo, date of birth, address, and preferred communication methods
Identity Verification: KYC documents including:
- Aadhaar Card number and document
- Driving License number and document
- PAN Card number and document
- Passport number and document (if applicable)
- Selfie for identity verification
Financial Information: Payment method details, transaction history, and billing information (processed securely through Razorpay payment gateway)

1.2 Location Information

We collect precise location data when you:

Search for cars near your location
Select pickup and drop-off locations for bookings
Track your trip during active rentals
Host a car and set its location

Location data is collected using GPS, Wi-Fi, and cellular network information to provide accurate location-based services.

1.3 Vehicle and Booking Information

We collect information related to your car rental activities:

Booking history, trip details, and rental duration
Car preferences and search history
Odometer readings (before and after trips)
Trip photos (before and after rental)
Reviews, ratings, and feedback
Dispute and complaint information

1.4 Host Information

If you are a car host, we collect additional information:

Vehicle details (make, model, year, registration number, color)
Vehicle photos and documentation
Pricing information and availability calendar
Earnings and payout information
Bank account or UPI details for payments

1.5 Device and Technical Information

We automatically collect certain technical information about your device:

Device model, operating system version, and unique device identifiers
IP address and mobile network information
App version and installation information
Crash reports and performance data
Push notification tokens for device-specific messaging

1.6 Usage Information

We collect information about how you interact with our App:

App usage patterns, features accessed, and time spent
Search queries and filters used
Interaction with notifications
Customer support communications

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

Create and manage your account
Process and manage car rental bookings
Facilitate communication between users and hosts
Process payments and manage transactions
Verify identity through KYC processes
Provide customer support and respond to inquiries

2.2 Safety and Security

Verify user identity and prevent fraud
Monitor for suspicious or illegal activities
Resolve disputes and investigate violations of our Terms of Service
Ensure compliance with legal obligations

2.3 Communication

Send booking confirmations and trip updates
Notify you about account activity and important changes
Send promotional offers and marketing communications (with your consent)
Deliver push notifications for trip status updates

2.4 Improvement and Analytics

Analyze usage patterns to improve our services
Develop new features and functionalities
Conduct research and analytics
Monitor app performance and fix technical issues

2.5 Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and prevent harm
Enforce our Terms of Service and policies

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf:

Google Firebase: Authentication, cloud database, file storage, analytics, and push notifications
Razorpay: Payment processing and transaction management
OpenStreetMap: Location services and map functionality
Cloud Infrastructure: Hosting and data storage services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 With Other Users

Certain information is visible to other users as necessary for the service:

Hosts can see renter's name, phone number, and booking details
Renters can see host's name, contact information, and vehicle details
Reviews and ratings may be displayed publicly

3.3 Legal Requirements

We may disclose information when required by law, regulation, or legal process, including:

Responding to subpoenas, court orders, or government requests
Protecting our rights, property, or safety
Investigating potential violations of our Terms of Service
Preventing harm to users or the public

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS protocols
Secure Storage: Personal information is stored in encrypted databases managed by Google Firebase
Authentication: Secure password hashing and two-factor authentication (OTP) for account access
Access Controls: Role-based access controls to limit who can access your information
Regular Audits: Security assessments and vulnerability testing
Firebase Security Rules: Database and storage rules to prevent unauthorized access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain security and prevent fraud

Specific retention periods:

Account Data: Retained while your account is active and for 3 years after account closure
Booking History: Retained for 7 years for financial and legal compliance
KYC Documents: Retained as required by law (typically 7-10 years)
Payment Information: Processed securely by Razorpay; we do not store full payment card details
Location Data: Retained only for active trips and deleted within 30 days after trip completion

You may request deletion of your personal information at any time, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

Request access to your personal information
Request a copy of your data in a machine-readable format
Review and update your account information through the App

6.2 Correction

Update or correct inaccurate information
Modify your profile and preferences

6.3 Deletion

Request deletion of your account and personal information
Note: Some information may be retained for legal compliance

6.4 Objection and Restriction

Object to processing of your personal information for marketing purposes
Restrict processing in certain circumstances

6.5 Withdraw Consent

Withdraw consent for data processing at any time
Disable push notifications in device settings
Opt-out of marketing communications

6.6 Location Services

Control location permissions through your device settings
Note: Some features may not work without location access

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Third-Party Services

Our App uses the following third-party services that may collect and process your information:

7.1 Google Firebase Services

Firebase Authentication: User authentication and account management
Cloud Firestore: Database storage for app data
Firebase Storage: File and image storage
Firebase Analytics: App usage analytics and performance monitoring
Firebase Cloud Messaging (FCM): Push notifications

For more information about Google's data practices, please review their Privacy Policy: https://policies.google.com/privacy

7.2 Razorpay Payment Gateway

Payment processing is handled by Razorpay. Your payment information is processed securely by Razorpay according to their Privacy Policy: https://razorpay.com/privacy/

We do not store your full payment card details. Only transaction IDs and payment status are stored in our system.

7.3 OpenStreetMap

We use OpenStreetMap for map and location services. For information about OpenStreetMap's data practices, visit: https://wiki.openstreetmap.org/wiki/Privacy_Policy

8. Children's Privacy

Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and stored on servers located outside your country of residence, including in the United States and other countries where our service providers operate. These countries may have data protection laws different from those in your country. By using our App, you consent to the transfer of your information to these countries.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including contractual clauses and compliance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy in the App
Sending you a notification through the App or via email
Updating the "Last Updated" date at the top of this policy

Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

Right of access, rectification, and erasure
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal information includes:

Performance of a contract (providing car rental services)
Consent (marketing communications, optional features)
Legal obligation (KYC verification, financial record keeping)
Legitimate interests (security, fraud prevention, service improvement)

13. India-Specific Privacy Rights

If you are located in India, your personal information is processed in accordance with the Information Technology Act, 2000 and related rules. You have the right to:

Access and receive a copy of your personal information
Correct inaccurate or incomplete information
Grieve to the grievance officer regarding data processing concerns

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

OCars
Email: ocarsride@gmail.com
Address: towli chowki

Data Protection Officer:
Email: ocarsride@gmail.com
For privacy-related inquiries and data subject requests

We will respond to your inquiries within 30 days as required by applicable law.

15. Consent

By using the OCars App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the App and contact us to delete your account.